As we continue to see progress on the All-New WineDirect, we wanted to create a resource for some of the most common questions. Check out our other resources for more insights in the purpose-built platform:
Frequently Asked Questions (FAQs)
General
What is the All-New WineDirect?
What is the All-New WineDirect?
The All-New WineDirect brings together the best commerce solutions for any size winery with a reimagined all-in-one platform. WineDirect is the only all-in-one platform purpose-built for wineries that provides the tools that measurably sell more wine and drive repeat purchases across all DTC channels, all while streamlining winery operations.
When can my winery upgrade to the All-New WineDirect?
When can my winery upgrade to the All-New WineDirect?
We have started migrating data of select customers onto the All-New WineDirect. We will continually invite folks to join the platform while we work to build features. Be on the lookout for an invite through your email for when you can get started with the All-New WineDirect.
What will & won’t be migrated from Classic WineDirect to the All-New WineDirect?
What will & won’t be migrated from Classic WineDirect to the All-New WineDirect?
Here is a breakdown of what is and isn’t being migrated from Classic WineDirect to the All-New WineDirect:
Migrated: Customers, orders, products, customer credit cards, clubs & and memberships, all web pages (navigation, blog posts, shop, product, and myaccount pages)
Not migrated: Promotions/coupons, shipping strategies, user accounts, product reviews, emails
Are there any additional charges for upgrading?
Are there any additional charges for upgrading?
No! In fact, we have an entire team dedicated to migrating your data for free and our onboarding team to walk you through the launch steps.
How is BigCommerce connected with WineDirect? Will BigCommerce be fully built into the All-New WineDirect?
How is BigCommerce connected with WineDirect? Will BigCommerce be fully built into the All-New WineDirect?
The All-New WineDirect harnesses the power of BigCommerce, one of the leading ecommerce solutions. The goal is to migrate all classic WineDirect stores to the All-New WineDirect first, then work on having BigCommerce fully built into the All-New WineDirect.
What can my winery do to prepare for the upgrade?
What can my winery do to prepare for the upgrade?
In preparation for being upgraded to the All-New WineDirect, you can check out the steps listed here.
Ecommerce
How do product bundles work?
How do product bundles work?
When you create a product, you can have it be a product bundle with multiple sub-products.
To create a product bundle, add a product by going to PRODUCTS > ADD PRODUCTS. Under the general product settings, change the type to ‘Bundle.’ Now, you will see a Sub-products section where you can add products to your product bundle.
What is page builder? How do I use it?
What is page builder? How do I use it?
The page builder is a tool that lets wineries customize their websites with easy, drag-and-drop functionality.
To access the All-new WineDirect page builder, go to ECOMMERCE > Settings to open the advanced settings. Then, go to Channel Manager, and then pick the storefront you want to edit and the ‘Edit theme’ button.
What are multiple storefronts? How do I use it?
What are multiple storefronts? How do I use it?
The All-New WineDirect lets wineries use multiple storefronts to suit their business needs, such as for different brands, business units, etc.
To access storefronts in the All-new WineDirect, first go to ECOMMERCE > Storefronts. Here, you can manage storefronts and settings such as order type, shipping origin, inventory pools, etc.
POS
What is Offline mode? How does it work?
What is Offline mode? How does it work?
If internet service is ever disconnected, the WineDirect Point of Sale app allows for an Offline Mode where transactions can be completed and guests can conclude their experiences without interruption.
To enable offline mode, press the ellipses (...) at the top right of the screen and select Settings. On the settings window at the bottom right, a slider can be pressed titled Offline Mode. Once pressed, a notification window will open, confirming that the user is in Offline Mode.